MADE · CUSTOMER INFORMATION

Returns / refunds

Draft for owner review before launch. Business and policy details below must be completed.

If your item arrives damaged, is faulty or differs materially from what you ordered, contact us with your order ID, a description and photographs if available. We will review the issue and explain the next steps.

Your rights under Australian Consumer Law are not excluded by the personalised nature of your order. The appropriate remedy may include repair, replacement or refund, depending on the issue.

For a change of mind or cancellation, contact us as soon as possible. Because each item is made to order, changes may not be possible once production begins. Do not return an item before contacting us for return instructions.

Owner review required before launch: confirm the change-of-mind policy, cancellation process, return arrangements and refund handling time. These operational details have not yet been published.

Operated by [Owner: add legal business name]. [Owner: add applicable business identification and contact details]

Contact: [Owner: add customer support email]